Refund policy
We are committed to ensuring you find the perfect addition to your wardrobe. Please review our specific guidelines for returns and exchanges below.
1. The 13-Day Return Window
Items must be returned to us within 13 days of the delivery date. If 13 days have passed since your order was delivered, we unfortunately cannot offer a refund or exchange.
2. Eligibility for Returns
To qualify for a refund, your clothing must meet all of the following strict criteria:
Condition: Items must be undamaged, unworn, and unwashed.
Tags: All original brand tags must be attached to the garment.
Packaging: Items must be returned in their original packaging.
Proof of Purchase: A valid receipt or order confirmation must be included with the return.
Note: Any item that shows signs of wear, makeup stains, or odors will be sent back to the customer and will not be eligible for a refund.
3. Exchanges (Free Shipping)
We want to ensure you get the perfect fit. We offer free shipping on all exchanges. If you need a different size or color of the same item, please contact us to initiate a seamless exchange at no additional shipping cost to you.
4. Refund Processing
Once your return is received and inspected:
We will notify you of the approval or rejection of your refund.
Approved refunds will be processed back to your original payment method within 5–7 business days.
5. How to Start a Return
Please email us at [Your Email Address] with your order number and the reason for your return. We will provide you with the return shipping address and further instructions.
If your cancellation is successful:
A full refund will be issued to your original payment method.
Your refund will be processed within 5–7 business days.
Cancellation Window
Before Shipment: You may cancel your order for a full refund as long as it has not yet been processed or shipped. We recommend contacting us within [e.g., 1–2 hours] of placing your order for the best chance of a successful cancellation.
After Shipment: Once an order has been handed over to the shipping carrier, it cannot be canceled. In this case, you must wait to receive the item and follow our 13-Day Return Policy to receive a refund.
A full refund will be issued to your original payment method.
Your refund will be processed within 5–7 business days.
Cancellation Window
Before Shipment: You may cancel your order for a full refund as long as it has not yet been processed or shipped. We recommend contacting us within [e.g., 1–2 hours] of placing your order for the best chance of a successful cancellation.
After Shipment: Once an order has been handed over to the shipping carrier, it cannot be canceled. In this case, you must wait to receive the item and follow our 13-Day Return Policy to receive a refund.